Question 1

What is Swift Neighbourhood Express (SNE)?

Accepted Answer

SNE is a Ghanaian on-demand platform for neighbourhood rides and deliveries. You book an Okada ride, courier, cargo move or errand through the app, and a verified nearby rider handles it — with live tracking the whole way.

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Our support team is available 24/7 in-app, by phone and by email.

Contact support Learn about safety

Question 2

How do I book a ride or delivery?

Accepted Answer

Download the SNE app, set your pickup point and destination, choose your service, and confirm. A nearby verified rider is matched automatically. You can follow their location in real time until you're dropped off or your parcel is delivered.

Question 3

How are riders verified?

Accepted Answer

Every rider passes identity verification, document review and a training onboarding before their first job. Riders are rated after every trip, and poor ratings remove them from the platform.

Question 4

How do I pay?

Accepted Answer

We support cashless payment through mobile money and cards, with the fare agreed upfront before the trip starts — no surprises at the end. Cash options are available in select areas.

Question 5

Can I track my delivery in real time?

Accepted Answer

Yes. Once a rider accepts your job you see live GPS tracking on the map, including location, speed and status updates from pickup to delivery. You also get a proof-of-delivery photo when it arrives.

Question 6

How do I become an SNE rider?

Accepted Answer

Download the SNE Rider app, register with your details and documents, and complete verification. Once approved you can go online, accept jobs in your neighbourhood, and earn on your own schedule.

Question 7

Which cities and areas does SNE cover?

Accepted Answer

SNE is live in Accra, Tema and Kumasi, with more Ghanaian cities rolling out soon. See our Coverage page for the full picture.

Question 8

What if something goes wrong during a trip?

Accepted Answer

You can reach our 24/7 support in-app, and every trip is protected by live tracking and rider ratings. We take safety reports seriously and act on them immediately.

Frequently asked questions

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Frequently asked questions

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